Head – Retail Operations

Head – Retail Operations

Head – Retail Operations (Mobile & Consumer Electronics Multi-Brand Retail)

📍 Location: Gurgaon (Pan India Operations)🏢 Industry: Mobile Retail | Consumer Electronics Retail | Multi-Brand Retail🎓 Qualification: Graduate | MBA / PGDM Preferred✈️ Travel: Extensive Travel Across India (60–70%)

About the Opportunity

Orbit Global HR Consultants, a leading Executive Search and Leadership Hiring Firm, is hiring for a prestigious leadership opportunity with one of India's rapidly growing Mobile & Consumer Electronics Retail organizations.

We are seeking an experienced and results-driven Head – Retail Operations to lead large-scale retail operations, drive business growth, enhance profitability, and spearhead store expansion across Tier 2, Tier 3, and Tier 4 markets in India.

This strategic leadership role reports directly to the CEO and offers the opportunity to lead a high-growth retail business with significant responsibility for revenue, profitability, customer experience, store expansion, and organizational development.

What Youll Do

Retail Operations Leadership

Lead end-to-end retail operations across a large network of multi-brand mobile and consumer electronics stores.

Ensure operational excellence, SOP compliance, and consistency across all retail locations.

Drive store productivity, customer engagement, sales conversion, and operational efficiency.

Implement best practices in visual merchandising, planogram execution, and in-store customer experience.

Develop scalable retail processes aligned with non-metro market requirements.

Revenue & Profitability Management

Own complete P&L responsibility for the retail business.

Drive revenue growth and improve overall business profitability.

Manage and optimize key performance metrics including:

Revenue

Gross Margins

EBITDA

Store Profitability

Average Bill Value (ABV)

Conversion Ratios

Monitor operational costs, manpower expenses, rentals, and store overheads.

Retail Expansion & Network Growth

Develop and execute retail expansion strategies across emerging markets.

Evaluate new store opportunities through:

Market Research

Location Feasibility

ROI Analysis

Catchment Assessment

Lead store rollout projects including:

Company-Owned Stores (COCO)

Franchise-Owned Stores (FOFO)

Hybrid Retail Formats

Collaborate with Real Estate, Projects, Finance, and Legal teams for seamless expansion.

Inventory & Supply Chain Management

Drive inventory optimization and stock planning.

Improve inventory turnover while reducing stock ageing and dead inventory.

Ensure stock availability across categories.

Implement strong audit controls and shrinkage prevention measures.

Coordinate closely with category management and supply chain teams.

Leadership & Team Management

Lead and mentor Regional Managers, Area Managers, Cluster Managers, and Store Managers.

Build a performance-driven culture focused on accountability and results.

Establish robust KPI frameworks and performance review mechanisms.

Drive employee engagement, capability building, and leadership development initiatives.

Manage succession planning and reduce attrition across the retail network.

Vendor & OEM Relationship Management

Develop strategic relationships with leading OEMs and distributors including:

Apple

Samsung

Xiaomi

Vivo

Oppo

Realme

OnePlus

Motorola

Drive visibility programs, trade promotions, launch activities, and scheme execution.

Negotiate commercial arrangements to maximize profitability and market share.

Customer Experience & Compliance

Ensure exceptional customer experience across all stores.

Drive improvements in:

Customer Satisfaction (CSAT)

Net Promoter Score (NPS)

Service Standards

Handle escalated customer issues and ensure prompt resolution.

Ensure compliance with all legal, statutory, operational, and audit requirements.

Business Analytics & MIS

Monitor and review business performance through data-driven insights.

Analyze:

Daily Sales Reports

Inventory Reports

Productivity Metrics

Store Performance Dashboards

Customer Feedback

Present strategic recommendations and business reviews to senior leadership.

Key Performance Indicators (KPIs)

Same Store Sales Growth (SSSG)

Revenue Growth

Gross Margin Improvement

EBITDA Achievement

Inventory Turnover Ratio

Inventory Ageing Control

Conversion Rate Improvement

Average Bill Value (ABV)

Store Audit Scores

Employee Retention

Customer Satisfaction (NPS/CSAT)

New Store Opening Success Rate

Desired Candidate Profile

Education

Graduate in any discipline.

MBA / PGDM preferred in:

Retail Management

Operations Management

Marketing

Business Administration

Experience

15–22 years of experience in Retail Operations.

Minimum 7–10 years in senior leadership roles.

Proven experience in Mobile Phones and Consumer Electronics Retail.

Strong experience managing large retail store networks.

Demonstrated success in retail expansion and store rollouts.

Strong exposure to Tier 2, Tier 3, and Tier 4 market operations.

Experience managing large teams and multi-location businesses.

Preferred Industry Background

Candidates currently working with or previously associated with:

Reliance Digital

Croma

Vijay Sales

Sangeetha Mobiles

Poorvika Mobiles

Big C Mobiles

Bajaj Electronics

Pai International

MyG Future

Lot Mobiles

Electronic Mart India (EMIL)

Other leading Mobile & Consumer Electronics Retail Chains

Key Skills

Retail Operations Management

Multi-Store Operations

P&L Management

Retail Expansion

Store Rollout Strategy

Business Planning

Consumer Electronics Retail

Mobile Retail Operations

Vendor Management

Inventory Management

Supply Chain Coordination

Team Leadership

Business Analytics

Customer Experience Management

Retail Excellence

Strategic Planning

Why Apply?

Leadership role reporting directly to the CEO.

Opportunity to lead a rapidly expanding retail business.

High visibility and strategic influence.

Attractive compensation package of ₹1.5–1.7 Crore.

Opportunity to build and scale retail operations across India.